Conflict Challenges

Tweet What is your biggest conflict challenge? If you are like most of my clients, then you have one of these problems… A key employee who is alienating others with abrasive or bullying behaviors A team that cannot achieve goals because one or two people cannot ‘share’ or A serious personnel problem because you have […]

I’m Sorry…So Sorry

Tweet Maybe I’m dating myself but I am thinking about a very popular Connie Francis song from the ‘60s. She’s done ‘em wrong and she’s repentant. How refreshing. These days most apologies lack repentance. In fact they’re not apologies at all. They resentments and judgments couched in apology terms. Here’s a great article on apologies […]

Help for Abrasive Bullies and their Targets: Using the Relationship Selling** Method for Connecting and Building Trust

People who are bullying or are abrasive are frightened. Shouting, tantrums, threatening, and punishing behaviors are fear-based behaviors*. So, if you want to talk with an abrasive person, then you have to know what they’re afraid of and defuse those fears to increase trust and decrease tension.

Mediation in abrasive/bullying situations

As a member of the Boss Whispering Institute and one who uses Boss Whispering methods, I am posting a LinkedIn comment to why using Mediation in abrasive/bullying situations is less than ideal.

Mailbox Inquiry:Help!

Help: I have a great employee who is so abrasive I am at the end of my rope. How can she be so good and so terrible at the same time? What can be done?