Services

SCOPE OF SERVICES

I investigate and evaluate workplace conflict problems including those that appear to be abrasive and bullying behaviors. I then apply proprietary strategies to design the most appropriate interventions to save time and money that would otherwise be spent on ineffective programs, mediation, or litigation. I keep all issues confidential.

My CORPORATE clients include:

  • Top management in large, mid-sized and small companies, and their divisions)
  • Human Resource Professionals
  • Boards of Not-for-Profit organizations

My INDIVIDUAL clients (both targets and those accused of workplace abrasive or aggressive behaviors)

  • Independent Consultants
  • Management level employees
  • Academics, scientists, & engineers

COMMON CAUSES OF WORKPLACE CONFLICT:
 
There are different types of workplace conflict and each type has a different cause and different solution.

Organizations try to eliminate these problems by ignoring the complaints, by providing sensitivity or leadership training, by recommending psychological counseling and by threatening people. Since these interventions rarely provide solutions to the conflict, the problems remain and fester until they end in expensive negotiations and even litigation.

CORPORATE CONFLICT CONSULTING

What is needed is the wisdom, experience, and expertise of a conflict consultant who understands the root causes and solutions to workplace abrasive and bullying behaviors and who can offer and implement effective, strategic solutions.

A STRATEGIC SOLUTION INVOLVES FOUR STEPS:

  • Discovery
    • I investigate the situations that are alleged to be workplace bullying and abrasive behaviors.
    • I evaluate the results of investigations of accusations of bullying and abrasive behaviors.
    • I determine type of workplace abrasive behavior.
    • I determine the best course of action to mitigate or ameliorate the problems that caused the complaints.
  • Custom-designed Strategy for improvement
    • I determine what is causing the bullying or abrasive behavior and then propose a specific and custom designed consulting program based on the findings.
    • I determine who should receive what type of training, coaching, and consulting.
    • I customize a step-by-step plan that includes executive conflict coaching, training, leadership insights, management best practices, and guidance on how to handle conflict.
  • Implementation
    • I provide training, coaching and conflict consulting to the most appropriate persons.
    • I provide team conflict consulting on specific issues including setting goals and strategic activities, building trust, handling interpersonal conflict, and holding others accountable for their work activities without causing conflict
    • I provide general reports of the consulting and progress.
    • After 4 months of executive conflict consulting, I determine with the client if more support is needed.
    • After completing the executive consulting, I offer as-needed ‘tune ups’ and additional training.
  • Documentation
    • I provide the tools for management to integrate these new strategies throughout the company.

INDIVIDUAL CONFLICT CONSULTING

  • Discovery
    • I interview the individual to uncover the circumstances of the conflict situation.
    • I determine the type of workplace abrasive behavior.
    • I assess the data and determine the best course of action for the individual.
  • Custom-designed strategy for improvement
    • I customize a step-by-step plan that includes executive conflict coaching, assertiveness and leadership training, management best practices, and guidance on how to handle conflict.
  • Implementation
    • I provide training, coaching and conflict consulting.
    • After completing the executive consulting, I offer as-needed ‘tune ups’ and additional training.